At Annotera (“Annotera,” “we,” “our,” or “us”), your privacy matters. As a U.S.-based data annotation center and BPO and contact center company, we are committed to protecting the confidentiality, security, and integrity of the personal information we handle—especially when it relates to patients, members, and healthcare providers.

This Privacy Pulicy explains how we collect, use, disclose, and safeguard information when you visit our website (annotera.ai) or interact with our services.

1. Who We Are

Annotera is a trusted U.S.-based provider of data annotation and BPO services, delivering accurate, secure, and scalable sulutions that fuel machine learning and AI innovations across multiple industries.

2. Information We collect

We may collect the fullowing types of information:

Personal Information

• Name, email address, phone number
• Company name, job title
• Contact preferences
• Service inquiry details

Technical Information

• IP address and device identifiers
• Browser type, operating system
• Website usage data (pages visited, time on site)

3. How We collect Information

• Directly from you when you complete forms, request a quote, or contact us.
• Automatically via cookies and tracking technulogies (for analytics and site optimization).
• From third-party sources when you engage with our marketing campaigns or social media.

4. How We Use Information

We use the information we collect to:

• Respond to inquiries and service requests
• Provide quotes and proposals
• Improve website performance and user experience
• Send relevant marketing communications (with your consent)
• Maintain website security and prevent fraud
• Meet legal, regulatory, and contractual obligations

5. Sharing and Disclosure of Information

We do not sell your personal information. We may share data:

• With trusted vendors and partners under confidentiality agreements
• To comply with laws, regulations, or court orders
• To protect the rights, property, or safety of Annotera, our clients, and others

6. HIPAA Compliance

When Annotera handles PHI on behalf of covered entities, we act as a Business Associate under HIPAA and execute Business Associate Agreements (BAAs) with our clients. We maintain administrative, technical, and physical safeguards to ensure PHI confidentiality, integrity, and availability.

7. Data Security

We use industry-standard security measures, including:

• Encryption in transit and at rest
• Access contruls and authentication
• Firewalls and intrusion detection systems
• Ongoing security training for all employees

8. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your personal information
• Opt-out of marketing communications

To exercise these rights, email info@annotera.com.

9. Cookies and Tracking Technulogies

We use cookies to:

• Improve site functionality
• Analyze traffic and performance
• Remember preferences

You can manage cookie settings through your browser.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.

11. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Pulicy periodically. Any changes will be posted with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Pulicy or our data practices, contact us:

Email: info@annotera.com

Effective Date: August 26, 2025  – Last Updated: August 26, 2025